When you place your order you will be sent an email to confirm that we have received it. These email confirmations are produced automatically so that you have confirmation of your order details. When sending through an email with your pictures / messages, please ensure that you include your name and order number so that we can tie this back to your order easily. Please ensure that the quality of your pictures is good as a poor image will affect the finish of your product. We do a design for your approval and this would be something that we would mention to you when sending you your design for approval. We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, you will be notified via email and any payment made for the product(s) will be refunded in full. This does not affect your Statutory Rights. All new orders are deemed separate and each is treated individually.
How Do I Place an Order?
We have categorised our products so that it easy to find. You just need to add the product to your shopping basket and when you have finished shopping, click on the checkout to complete your order. If a photo is required or text, please email those details along with your name and order number (which is generated once you have checked out) to [email protected] and ensure that you make it clear which picture / text is for each item if you are purchasing more than one item.
Once your order has been confirmed, we will send you a design for you to approve. This is your opportunity to check for spelling errors, date errors or that the order/design has been done to your satisfaction. There will be a maximum of three designs done per order. Any additional designs may incur additional charges. Once you have approved design, the image will be transferred onto the product and can't be amended. We will not assume responsibility for any spelling mistakes that you have not picked up on the design that you have approved.
Payment and Shipping
If you are collecting, we do offer cash on collection. We manage our deliveries utilising Royal Mail and selected couriers. The choice of courier/service is at our discretion with the decision based on the weight of the item(s), value of the order and its destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable. We reserve the right to deliver in multiple consignments; however this will be at no extra cost. Some of our items may be sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost. If your order will require a signature on delivery you will be notified by email. Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays.
Returns & Refunds
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified within 24 hours of receipt. The item must be received by us within 14 days. Please email us. You will need to provide product details, a description of the fault and your preference for a refund or replacement. We will then provide you with the return address. It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products. Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable. We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you. Please also note that personalised gifts are exempt from the uk distance selling regulations, as set by trading standards. This means your right to cancel does not automatically apply due to the fact that the goods are made to your own requirements.
All refunds will be processed to the original card/bank account used for the purchase transaction. Refunds will only be made subject to our terms and conditions.